Frequently Asked Questions

 

1. What will I get if I become a club member?

Each month, you will get an awesome  variety pack of 20 new designs. 

 

2. How much do I have to pay?

Monthly membership is only $10 per month.   For this, you get 20 NEW designs every month, as long as you stay a current member. 

 

3.  What do I do to stay a member?

It is as easy as signing up once HERE.  The subscription renews  We send out the current month's password between the 1st and 10th of the month. If you sign up during middle of month, your password is emailed to you within 48 hours of your subscription payment.

 

4. It sounds like a good deal.  Do I have to stay a member for a long time to get such good prices? 

No, but we ask that you remain a member for a minimum of 3 months.  You can cancel any time you wish after that. As long as you have a current membership, you continue to get a new variety pack(20 designs) with your $10 subscription each month.

 

5. What formats do the designs come in?

Your format choices are .art, .dst, .exp, .hus, .jef, .pes, .vip, .vp3, and .xxx.  If you have more than one brand of machine, you are welcome to download more than one format.

 

6.  What size(s) are the designs?

There are various sizes. Look on the Index Page to see an informational PDF which gives you the sizes.

 

7.  What are the terms of use? 

For a full explanation of the standard copyright statement which covers the terms of use, go HERE.  Simplified Statement:   You get a single user llicense to use the digitized embroidery designs, the original copyright is owned by the digitizer.   You can sell or give away PROJECTS that you've made with the designs.  You CANNOT sell, give away, duplicate* or share the digitized design files themselves, by any means. Violations of the copyright are subject to USA copyright laws.

 

*You are allowed to make a backup copy for your own personal use.

 

8.  What if I have a crash and lose the designs I've already paid for?  

Designs paid for are ALWAYS available for download at no additional cost. Please email us at support@oregonpatchworks.com if you need to get another copy of your files.

 

 

9.  Cancellation and Refund Policy:

Due to the nature of these electronically transmitted files, refunds are not available.  If you need to cancel your reoccurring subscription, you can do so by emailing us at support@oregonpatchworks.com before the next renewal date.  Please expect a confirmation email that says we received your request to cancel, if you do not get the confirmation, re-email or call us ((1-888-568-2739 or 1-541-359-0879).  If cancellation is made AFTER the next renewal date, there will be a reversal fee of 20% deducted from the reimbursement to cover handling fees.

 

10. What about the free-with-purchase samplers you offer at OPW Mall, do I get those too from membership design purchases?  Or how about when you offer other specials and bonuses at the mall?

The free with purchase samplers listed HERE are available with purchases from the OPW Mall, but not with the Premium Club membership.  Specials and bonuses listed HERE apply to specific vendors.

 

PLEASE NOTE: Membership Fees Are Non-Refundable